Some people don’t just buy from you, they touch your heart in a way you never forget. Mrs. Sharmila Nikam is one of those rare souls whose kindness and trust remind me why I started Orchards Box in the first place.
She first ordered two boxes of apples. Her voice was soft and genuine, the kind that instantly makes you feel connected. After tasting the apples, she called back — not to ask for offers or replacements — but simply to appreciate the freshness and purity. A few days later, she placed another order for seven boxes. That trust meant more to me than any big sale ever could.
Before sending her second order, I said, “Ma’am, I’ll share pictures of the apples before dispatching, just so you can check the quality.” She paused for a second and replied, “Amit, I don’t need any pictures. I trust you.”
That moment hit me hard. In a world where people ask for proof at every step, her blind trust felt like a gift — one that spoke louder than words. She even said something that still stays with me — “Don’t give me discounts. It’s the farmer’s hard work. They deserve it.” Those words weren’t just kind, they were powerful. They carried the voice of someone who truly values the people behind every fruit.
Later, one of her boxes got damaged during delivery. She called me and said, “Amit, the delivery person told me one box got damaged during transit.” Before I could even respond, she added softly, “Don’t worry, Amit. Leave it. Don’t refund. It’s okay.” I was honestly moved by her compassion and understanding. But I told her, “Ma’am, it’s not your fault. If something is damaged, we’ll make it right.” And we processed the refund — because our ethics don’t allow us to let a customer bear a loss, even if they’re kind enough to forgive it.
Mrs. Sharmila Nikam isn’t just a customer — she’s a blessing to Orchards Box. Her warmth, trust, and compassion remind me that kindness is still alive, that good people still exist, and that every box we send carries not just apples, but emotions, honesty, and a promise.
Thank you, Ma’am, for trusting us, for respecting our farmers, and for teaching me that real sweetness doesn’t come from apples — it comes from the hearts that believe in you.
