Refund Policy

At Orchards Box, our commitment is to ensure every customer receives the freshest and highest quality fruits directly from our orchards. We take pride in our produce and stand behind the products we deliver. If you encounter any issues, please review our refund policy below:

Notification Requirements: Please contact us within 24 hours of receiving your order, providing details and photographic evidence if necessary.

Incorrect or Incomplete Orders: If you receive an incorrect order or any items are missing, please notify us immediately upon receipt. We will promptly investigate and arrange for the correct items to be delivered or issue a refund for the missing items.

Damaged Goods: While we take utmost care in packaging, transit-related damages may occur. If your order arrives damaged, please contact us within 24 hours with photographic evidence. We’ll work with you to resolve the issue and arrange for a refund or replacement as needed.

Cancellation and Refunds: To cancel your order and receive a full refund, please do so before shipping. Orders canceled after shipping may be subject to a cancellation fee.

Refund Processing: Approved refunds will be processed within 7-10 business days to the original payment method.

Contact Us: For questions or refund requests, reach out to our customer service team at orchardsboxsupport@gmail.com during business hours.

Quality Assurance: Due to the perishable nature of our products, refunds cannot be issued based on taste preferences (e.g., sweetness, juiciness), color, or appearance. We assure you of the best quality for your satisfaction.

Please note, our refund policy may change, and updates will be posted on our website. Thank you for choosing Orchards Box!